Venues
Your venue is where and when your event takes place. It covers the location you share with attendees and, just as important, the timezone your event runs on.
(Screenshot: the venue settings for an event)
Setting your location
Add the venue's name and address so attendees know where to go. This is the location that appears on your landing page and in confirmation emails, so write it the way you'd want someone to read it on the day.
For online or hybrid events, you can use the location fields to describe how people join instead of a physical address.
Why timezone matters
Every event runs in a specific timezone, and this quietly affects more than the start time on your page. It's worth getting right, because it controls:
- Ticket availability windows, if you set a ticket to go on sale at 9:00 AM or stop selling at midnight, those times follow your event's timezone. A mismatched timezone can open or close sales an hour (or several) off from what you intended. See Tickets & Pricing.
- Emails and reminders, scheduled messages and time references are based on your event's timezone, so attendees see times that make sense for where the event is happening.
- Reports, dates and times in your reports line up with the event's timezone.
Always set the timezone to where your event physically happens, not where you happen to be sitting. If you're organizing an event in another city or country, this is easy to overlook, and it's the most common cause of sales windows opening at the wrong time.
After you set the venue, glance at your ticket sale windows. Confirming they read the way you expect is the quickest way to catch a timezone mix-up before it affects attendees.