Tracking discounts
Once your discounts are live, you'll want to see whether they're being used and how much they're saving attendees. Sunfish shows discounts in two places: on each attendee's order, and in your reporting.
On the order
Whenever a discount applies, whether it's a promo code the attendee entered or an automatic discount you published, it appears as a line on that attendee's order. You'll see the original ticket price, the discount that was taken off, and the final amount paid.
This makes it easy to confirm a code worked as expected, or to answer an attendee who asks why they were charged a certain amount.
(Screenshot: a discount shown on an order)
Reviewing redemptions
To see the bigger picture across your whole event, head to your reports. There you can review how often your discounts have been redeemed and get a sense of how much a given offer is being used.
This is helpful for questions like:
- How many people have used my early-bird price so far?
- Is that sponsor code getting redeemed, or should I re-share it?
- How close is a code to hitting its usage limit?
Checking redemptions partway through your sale lets you adjust course, extend a popular deal, or promote a code that's being overlooked.
If a promo code has a total-use limit or an expiry date, keep an eye on its redemptions as your event fills up. Once a code reaches its limit or passes its expiry, it stops applying at checkout automatically.