Check-in
Check-in is how you welcome people at the door on the day of your event. Sunfish has a dedicated check-in app that runs on a phone or tablet, so your team can move a line quickly and keep an accurate count of who has arrived.
There are two sides to check-in: setting it up ahead of time (an organizer job) and running it on the day (a staff or volunteer job). This section covers both.
How it works
At the door, a staffer scans the QR code from an attendee's confirmation or wallet pass, and they're checked in. No code handy? You can look someone up by name instead. If someone is checked in by mistake, you can undo it.
The two device modes
Every device you use runs in one of two modes:
- Operator mode, a staff member holds the device and checks people in one at a time. Best for staffed entrances.
- Kiosk mode, the device sits out and attendees check themselves in. Best for a self-serve table or low-touch entry.
Works offline
The check-in app keeps working even if the venue's wifi drops. It stores your attendee list right on the device, so your team can keep checking people in. Everything syncs automatically once you're back online.
In this section
- Setting up check-in, create check-in points and pair your devices ahead of the event.
- Using the check-in app, the day-of guide for staff and volunteers.
- Wallet passes, help attendees add their code to Apple or Google Wallet for faster scanning.
- Dashboard and troubleshooting, watch live arrival counts and sort out anything unusual.
Cancelled attendees are automatically left off the check-in list, so you won't accidentally admit someone whose registration was cancelled.