Security
Security
Your account holds your events, your attendee information, and your payment setup, so keeping it secure matters. The good news is that most of it comes down to a few simple habits.
Signing in
You and your team members sign in to the dashboard with an email address and password. Each person uses their own login, which keeps things clear about who did what and lets you manage access one person at a time. If you haven't invited your team yet, see Team & roles.
(Screenshot: the sign-in page)
Resetting a password
If you or a team member ever forgets a password, you don't need to contact anyone. Use the "forgot password" option on the sign-in page. We'll email a link to reset it, and once it's set, you can sign in as usual.
Reset links are sent to the email address on the account. If the email doesn't arrive within a few minutes, check spam and confirm you used the right address.
Keeping your account secure
A few practical steps go a long way:
- Use a strong, unique password. Avoid reusing a password from another site. A password manager makes this effortless.
- Give each person their own login. Don't share one account among your team, invite people individually so access stays clear.
- Remove access when someone leaves. When a team member moves on, remove them from your organization so they can no longer sign in. See Team & roles.
- Be cautious with reset emails. Only follow a password reset link if you just requested one.
Sunfish will never ask for your password by email or message. If something looks off, don't act on it, reach out to us instead.